On desktop
Log in to Amazon.com, go to Account > Your Orders, then open your 35°N MATCHA order details. The order ID appears near the top.
35°N MATCHA SUPPORT
First-Cup Care
First time with matcha? We’re here to help you make the perfect cup. Get brewing help, order support, and simple fixes for bitterness, clumps, sediment, or dull color.
35°N
First-Cup Care
✓
Organic Matcha
Clean, vibrant matcha for everyday cups.
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Latte Ready
Made for smooth hot and iced matcha lattes.
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First-Cup Support
Need help brewing? Send us your question.
100
100-Day Care
Support for a better matcha experience.
WORRY-FREE MATCHA EXPERIENCE
If your first cup doesn’t taste right, we’ll help you fix it.
Matcha is simple once the water temperature, powder amount, and mixing method are right. Tell us what happened and our tea support team will help you adjust your cup.
FIRST-CUP SUPPORT
Tell us what went wrong
Share your order ID if you have one, plus what you tried. We’ll help troubleshoot your cup.
QUICK FIX
Before you pour it out
- Use warm water around 175°F / 80°C, not boiling water.
- Start with 1/2 to 1 tsp matcha and whisk with a small splash of water first.
- For lattes, mix the matcha base smooth before adding milk or oat milk.
Small changes in temperature and ratio can turn a bitter or clumpy cup into a smooth one.
AMAZON ORDER SUPPORT
How to find your Amazon Order ID
Your order ID helps us find your purchase faster. You can still contact us if you do not have it handy.
On mobile browser
Open Amazon.com in your browser, tap the menu, then Your Orders. Select your 35°N MATCHA order and open order details.
In the Amazon app
Open the Amazon app, tap the account or menu icon, then Your Orders. Find your 35°N MATCHA order and view order details.
PERFECT CUP GUIDE
Choose the cup you want to make
A better first cup usually starts with the right ratio and the right temperature.
Hot Matcha
Whisk 1/2 to 1 tsp matcha with 2 oz warm water, then add more water to taste.
Iced Latte
Make a smooth matcha base first, pour over ice, then add cold milk or oat milk.
Oat Milk Latte
Use a little less powder for your first oat milk latte, then adjust for a stronger cup.
Storage Tips
Keep the tin sealed, dry, and away from heat and sunlight to preserve color and aroma.
TROUBLESHOOTING
Common first-cup questions
Why does my matcha taste bitter?
Water that is too hot can make matcha taste sharper. Try warm water around 175°F / 80°C and begin with a smaller amount of powder.
Why is my matcha clumpy?
Matcha is a fine powder, so it mixes best when you whisk it with a small splash of water first. Sifting can also help create a smoother cup.
Why is there sediment at the bottom?
Some settling is normal because matcha is powdered tea leaf, not an instant drink. Whisk again or shake in a sealed bottle before drinking.
Why does the color look dull?
Color can look different under warm indoor lighting or after exposure to heat, air, or sunlight. Store the tin sealed and away from direct light.
How much matcha should I use?
Start with 1/2 tsp for a lighter cup or 1 tsp for a stronger latte. Adjust based on your milk, sweetness, and preferred intensity.